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1. How can I place my order?
a) Add the items you'd like to the online shopping cart, then proceed through the checkout and payment process. We use a secure server for payment transactions, so your credit card and personal information is safe with us.
b) Call us toll free at (888) 869-1901 or locally at (231) 941-1901 between 10am and 2pm EST Monday through Friday. If a customer service representative is not available, feel free to leave your contact information and we will call you back to collect your order and payment information.
2. Which payment methods do you accept?
We accept VISA, Mastercard, American Express, Discover, and Paypal. We will accept payment by personal check, but understand that payment will have to clear before the order is shipped.
3. What happens once I place my order?
You will receive an e-mail confirmation of your order within 15 minutes of placing your order online. Once your order is shipped you will receive another e-mail letting you know that your order is on its way, and that e-mail will also have a link to your order tracking information. If there is a chance of a delay on your order, you will be notified immediately, so you will never need to wonder about the status of your order.
4. Do you have gift wrapping service?
Yes, we do! We're proud to offer Earth Love'n gift wrap which is made with 100% post-consumer recycled paper and vegetable inks for printing. At checkout you will see gift wrap options that you can add to your order as well as a place to share a gift note. The cost is only $4.50 per item. A gift note may be included without purchasing the gift wrap option.
If you would like us to combine smaller items in one wrapped package, simply order wrap for one of the items and send us a quick note in the comments section at checkout.
Gift wrapping is not available on most oversized items, and our checkout system will not give the option of adding gift-wrap to those oversized items.
5. How are backorders handled?
We strive to maintain sufficient inventory to avoid backorders, but when they are unavoidable, we will notify you immediately. If you are interested in an item with a “backorder” message, please e-mail us to let us know, and we will e-mail you when the product becomes available.
6. What is your return policy?
We want you to be completely satisfied, so we welcome returns of unopened, unused items within 30 days of date of purchase.
Please contact us at firstname.lastname@example.org before returning your product so we can help you with the return.
Returns should be sent to : Hazelnut Kids, 120 East Front Street, Traverse City, MI 49684, contact phone #231-941-1901.
If customer received free shipping on the original order and the return causes the original order total to fall below the free shipping threshold, the value of the free shipping promotion will be deducted from the amount refunded.
Original and return shipping costs will be incurred by the customer unless a flawed or damaged item was received, in which case Hazelnut Kids will pay the return shipping costs.
7. What benefits are there to joining your newsletter e-mailing list?
By joining our newsletter mailing list you will receive mailing list members-only sales and promotions, notice of new and featured products, and advanced notice of outlet-store openings. You will also be entered into promotional drawings for free merchandise!
8. How can I contact you?
9. Do you have a print catalog?
We currently do not have a print catalog, but are considering developing one. If you are interested in receiving a catalog, please join our newsletter mailing list. If we do create a catalog, once it is ready we will e-mail everyone on our mailing list to give them the option of requesting a copy.
The environmental impact of printing and mailing catalogs is a big concern of ours, and would be the primary reason if we decide not to develop one. However, if we do develop one, in an effort to save trees and reduce waste, we will likely publish one primary catalog every few years, and smaller, supplemental catalogs that feature new items every year.
10. Do you donate to any charities?
Definitely! We donate 1% of all sales to land conservancies in order to ensure that future generations will have places in nature to explore, enjoy, and learn from.
We have also partnered with Trees for the Future and have one tree planted for every item that we sell. So, if you purchase five toys from Hazelnut Kids, we will have five trees planted.
11. International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps: