FAQs:
1. How can I place my order?
a) Add the items you'd like to the online shopping cart, then proceed through the checkout and payment process. We use a secure server for payment transactions, so your credit card and personal information is safe with us.
b) Call us toll free at (888) 869-1901 or locally at (231) 941-1901 between 10am and 2pm EST Monday through Friday. If a customer service representative is not available, feel free to leave your contact information and we will call you back to collect your order and payment information.
2. Which payment methods do you accept?
We accept VISA, Mastercard, American Express, Discover, Paypal, check or money order, and BayBucks (a Northern Michigan currency). Personal checks will delay shipment by 10 business days (2 full weeks).
3. What happens once I place my order?
You will receive an e-mail confirmation of your order within 15 minutes of placing your order online. Once your order is shipped you will receive another e-mail letting you know that your order is on its way, and that e-mail will also have a link to your order tracking information. If there is a chance of a delay on your order, you will be notified immediately, so you will never need to wonder about the status of your order.
4. Do you have gift wrapping service?
Yes, we do! We're proud to now offer Earth Love'n gift wrap which is made with 100% post-consumer recycled paper and vegetable inks for printing. At checkout you will see gift wrap options that you can add to your order. Our gift wrap service also comes with a matching gift card with your message to the recipient. We will include a gift receipt (without prices) in the package, and we will e-mail you to let you know when we have shipped the gift. The cost is only $4.50 per item.
Gift wrapping is not available on most oversized items, and our checkout system will not give the option of adding gift-wrap to those oversized items.
5. How are backorders handled?
We strive to maintain sufficient inventory to avoid backorders, but when they are unavoidable, we will notify you immediately. If you are interested in an item with a “backorder” message, please e-mail us to let us know, and we will e-mail you when the product becomes available.
6. What is your return policy?
We want you to be completely satisfied, so we welcome returns of unopened, unused items within 30 days of date of purchase.
Please contact us at info@hazelnutkids.com before returning your product so we can help you with the return.
Returns should be sent to : Hazelnut Kids, 807 Airport Access Rd, Unit 100, Traverse City, MI 49686, contact phone #231-941-1901.
If customer received free shipping on the original order and the return causes the original order total to fall below the free shipping threshold, the value of the free shipping promotion will be deducted from the amount refunded.
Original and return shipping costs will be incurred by the customer unless a flawed or damaged item was received, in which case Hazelnut Kids will pay the return shipping costs.
7. What benefits are there to joining your newsletter e-mailing list?
By joining our newsletter mailing list you will receive mailing list members-only sales and promotions, notice of new and featured products, and advanced notice of outlet-store openings. You will also be entered into promotional drawings for free merchandise!
8. How can I contact you?
- E-mail: info@hazelnutkids.com
- Toll-free Phone: (888) 869-1901
- Local Phone: (231) 941-1901
- Postal
Mail: Hazelnut Kids,807 Airport Access Rd, Unit 100,Traverse
City, MI 49686
